Hello Beautiful, EmbeLashes wants to make sure you are satisfied with the lashes you have received. Due to the fact that our luxury lashes are handmade and of the highest quality, we do not offer refunds or exchanges for LASHES, but we're always happy to replace anything missing or damaged.
If any pair of lashes you have received is damaged or missing, please contact us at info@EmbeLahses.com. Our amazing customer service staff will assist you with replacements. Please remember to take photos of any damaged lashes to hurry up the process of receiving your new ones.